Privacy

If you add your email to the campaign list, here's exactly what happens:

• What we collect: your email address, and an optional first name if you give one.
• Why: to send you occasional updates about the Fix The District campaign — progress, how to help, and key moments like petition or press pushes. That's the only thing we use it for.
• Lawful basis: your consent. We only add you when you tick the consent box yourself. We never pre-tick it and never add people who haven't asked.
• Where it's stored: with Resend, the email provider that sends the updates. We do not copy the mailing list into any other database.
• Unsubscribe: every email has a one-click unsubscribe link. Use it any time and you're removed immediately.
• We never sell, rent, or share the list with anyone, or use it for anything other than this campaign.

The Morning digest is a separate sign-up from the campaign mailing list. If you sign up for it, here's exactly what happens:

• What we collect: your email address, and an optional first name if you give one.
• Why: to send you the daily Morning digest — TfL's status, planned closures, yesterday's reports and the London weather for the Wimbledon branch. That's the only thing we use it for.
• Lawful basis: your consent. We only sign you up when you tick the consent box yourself.
• Where it's stored: with Resend, the email provider that sends the digest. We do not store your email in any other database.
• Separate from the campaign list: signing up for the digest does not add you to campaign updates, and signing up for campaign updates does not add you to the digest.
• Unsubscribe: the link in every digest can stop just the digest, immediately. The unsubscribe link in campaign emails stops all Fix The District emails, the digest included.

When you report a delay, we store what you submit — date, time, station, direction, type of issue, estimated delay, and your description — together with the live TfL status at that moment. Reports are held in our database, hosted by Supabase.

Your name only appears on a report if you choose to add it; by doing so you agree to it being shown publicly on this site. Leave it blank and the report shows as “Anonymous”. We use this data solely to build evidence for improving the District line, and all of it may be included in reports shared with your local MP, TfL, and the Department for Transport. We do not share it with third parties for any other purpose.

We do not store your IP address or any details of your device with your report. There is more on IP addresses below.

When you tap “Me too” on a report, your browser creates a random ID and we store it with your vote, so that one device can't vote twice on the same report. It isn't linked to your name, your email or anything else about you.

We check what comes in. We may remove reports that are tests, duplicates or abusive, that share someone else's personal details, or that plainly don't describe a real journey. The evidence is only worth something if it's reliable.

We keep reports for as long as the campaign is active, because the evidence value builds up over time. Ask us any time to remove yours — see below.

• No cookies. This site sets no cookies, and carries no advertising or cross-site tracking.
• Visitor statistics: we use Web Analytics and Speed Insights from Vercel, the company that hosts the site, to see which pages are read and how quickly they load. They record the page visited, the site you came from, your browser, operating system and device type, your connection speed, and your rough location (city level at most). Vercel counts visitors using an anonymous hash of the request, which it discards after 24 hours, and says the data is not tied to any individual or IP address. We only see totals.
• Printed QR codes: if you scan a QR code on our printed materials, we log the time, which printed item the code was on, the description of your browser and device type that your browser sends to every website (its “user agent”), and the referring page if there is one. We do not log your IP address. To count how many different people scan, not just how many scans, we also store a scrambled code made from your IP address and user agent using a secret key: it can’t be turned back into your IP address, and it changes every day, so it can’t follow you from one day to the next. We use this only to count which printed materials are working.
• Your IP address: like any website, the companies that host this site (Vercel) and its database (Supabase) process your IP address to deliver pages to you, and keep short-lived technical logs. When you submit a report, join the mailing list or send us a message, our server also holds your IP address in its working memory, only to slow down rapid repeat submissions. It is lost whenever the server restarts, and we never write IP addresses to our own database.
• Saved in your own browser: the site keeps a few things in your browser's local storage (not cookies): the name you last used on a report, a private key that lets you edit or delete your own reports (we hold a matching copy so we can check an edit really comes from you), which reports you have tapped “Me too” on, your random voting ID, and whether you have dismissed a banner or already joined the mailing list. Clearing this site's data in your browser removes all of it, though you will no longer be able to edit reports you made earlier.

If you use “Suggest an improvement” or “Get in touch”, or email us directly, your message — and any name or reply-to email you include — is delivered to the campaign team by email (via Resend) and as a private notification in our team's Telegram. We use it only to read and reply, and keep it no longer than we need to for that.

If you email us, we also log the sender's address, the subject line and the time in our database, so that nothing gets missed. The body of your message is not copied there.

If you give money to the campaign (see how to donate), here's what happens:

• What we keep: your name, the amount, the date, and whether you're happy to be named as a supporter.
• Why: so that our money in and money out adds up, and so we can thank you.
• Lawful basis: our legitimate interest in keeping accurate accounts of the money we receive.
• Where it's stored: in the organisers' own records. The public list of money in and money out shows amounts, and your name only if you've told us we can use it. You can change your mind at any time.
• Paying through Monzo or Revolut: whichever you use handles the payment, under its own privacy notice (Monzo, Revolut).

To unsubscribe from emails, use the link in any campaign email. To have a report removed, or to ask what we hold about you, email privacy@fixthedistrict.org and we'll sort it.

The mailing list runs on your consent. For everything else on this page — reports, votes, QR counts and visitor statistics — our lawful basis is legitimate interests: running the campaign and keeping its evidence reliable. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office.

Last updated: October 2026.